ORDERING INFORMATION
All transactions are in US Dollars
- We take your privacy very seriously. Your information will not be sold or shared –ever!
- We ship USA destinations (International coming soon)
- Orders shipped by US First Class or Priority Mail, Insured with tracking numbers.
- Use our secure order form provided
- Texas residents only add 8.25% sales tax. No sale tax added for customers outside of Texas
- Specimen location- Aubrey, TX USA (near Dallas)
- If paying by check make check to: Rock N Mineral City
- If sending checks, the order will be shipped after the check clears the bank.
- If you would prefer, you may also order by sending an email. However, your credit card information should be called in to me personally or sent in 2 or 3 separate emails.
- The email choice of ordering may take longer for us to receive, so it’s better to complete the order form on the website.
- After receiving your order, we will send you an email confirming your order, including availability, insurance & shipping costs.
- Prices listed are for product only, insurance and shipping will be added.
- Each of our minerals are one-of-a-kind (unless noted), therefore pricing is for one piece.
- Prices are non-negotiable, as I list specimens at my lowest price.
- We accept Pay Pal, Credit Cards and (Checks in US only)
- Orders shipped once a week, usually mid-week.
- Minerals on this site are from wholesalers and private collectors, for resale.
SHIPPING INFORMATION
- Orders are shipped US First Class or Priority Mail, insured with tracking for delivery confirmation and customer pays all cost incurred.
- Shipping and Insurance costs are based on weight and value.
- Orders will be shipped to physical addresses… (Unless PO Box address are discussed with us prior to shipping.)
- Upon request we can ship by UPS or Fed-X, however, prices will be more expensive.
- OVERSIZED specimens, heavy or large orders require more shipping charges and will be calculated accordingly.
- Hawaii and Alaska and Rush orders require higher shipping charges.
- Valuable orders will be sent registered and insured mail with delivery confirmation and may take a few more days …however; it is worth it for your security.
- Items are typically packaged/shipped once a week, generally mid-week.
- Each specimen is individually wrapped, with extra padding, using quality boxes to insure no damage during shipping. If extra padding care is needed for delicate items a handling charge may be charged for the additional packaging care.
- UNCLAIMED: If a package is unclaimed, refused or not deliverable because the address was provided incorrectly – customers are responsible for all shipping charges.
- DAMAGES: It is rare for an item to be damaged during shipment, however, it is possible. If your order arrives with visible damage, we require a photo of the damaged box and mineral for damage evidence. And we ask you keep the box until claim is settled with the carrier. Email us immediately and we will determine the best course of action to take. We will then make arrangements with you to….
* Return & insure the mineral for a full refund.
* Return& insure the mineral and issue you a credit.
* Return & insure the mineral and find a suitable replacement.
* Discount the damaged piece if you wish to keep it.
(If the mineral is returned all labels and documentation must accompany the item) Whichever avenue we choose, you will be taken care, to your satisfaction, right away.
GENERAL HEALTH WARNING: Please note some minerals may be toxic, so should be handled carefully. Never inhale mineral dust or be a rock-licker of the specimen. Wash your hands after handling minerals.
PHOTOGRAPHY: We do our best to photograph and represent the minerals as accurately as possible. The minerals are “not” shown to scale and are shown for a “representative” of the mineral. We photo with a macro lens so size may not be true to the natural size and may look larger on screen than in real life. In addition, the photo color of a mineral may not appear the same on your computer screen as the mineral is in real life. In addition, sizes are given in close estimates and not necessarily precise. All photo’s and text are copyrighted. If you wish to use any photo, please email me for my approval. And perhaps if you use the photo you can give me a link to your website.
THANK YOU: We want to make your ordering an enjoyable occasion. So I hope your experience with Rock N Mineral City has been satisfactory and you have had the thrill of discovering that perfect specimen for your collection. Your feedback is welcome.
If you have any questions, feel free to give us a call.
Thank You!
Linda